Released March 17, 2020
A MESSAGE TO THE CUSTOMERS OF THE MAHONING COUNTY SANITARY ENGINEERING DEPARTMENT / METROPOLITAN SEWER DISTRICT.
The Mahoning County Sanitary Engineering Department continues the mission of providing wastewater services to the over 40,000 customers of the Metropolitan Sewer District. During these rapidly changing conditions as a result of the coronavirus (COVID-19), the Sanitary Engineering Department is currently operating under normal procedures. The seven (7) wastewater plants and over 800 miles of sanitary sewer are all operating normally and efforts will continue by the employees to insure this does not change.
In consideration of the employees providing these mandated services, the department has undertaken certain actions to protect the employees working daily in the business office and treatment facilities and on the crews in the field of operation by employing procedures recommended by the CDC, Ohio Department of Health and Ohio EPA. As valued customers, the department strongly urges you to protect yourself and your family by doing the same with regards to containing the virus.
The Business office is currently operating business as usual. However, you are strongly encouraged to use telephone or digital communication for business if possible. If you need to come to business office, you will be limited to the foyer area.
If you have a question on all matters related to your sanitary service, sewer bill, please contact the office by the email [email protected]. You may call the office at 330 793 5514, Monday through Friday, 8 AM to 4 PM to include any problems with your sanitary sewer line.
The emergency contact number for issues after 4 PM daily and all weekend, Saturday and Sunday, 330 758 6641.
Should there be any change in operations of the department and impacting on customers, this will be posted on the web site at Sanitary.MahoningCountyOH.gov.
As a department highly regulated by federal and state government(s), the department is committed to meet all environmental needs for the proper transportation and treatment of wastewater. As you endeavor to adapt and change during these difficult times, this department will uphold the commitment to quality of life related to public wastewater treatment.
Sites for information on the Coronavirus (COVID-19)
Ohio Department of Health odh.ohio.gov
Center for Disease Control (CDC) cdc.gov/coronavirus
Mahoning County Public Health mahoninghealth.org